Store Policies
Welcome to our online store. By placing an order on our website, you agree to the following shipping, refund, and payment policies.
1. General Information
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All prices are listed in USD unless otherwise stated.
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Sales tax is applied where required by law.
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Inventory, pricing, and availability are subject to change at any time.
2. Payment Policies
2.1 Online Orders
For all regular shop items (including consoles, accessories, sealed items, and mystery boxes):
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Payment is due at checkout.
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Orders are not processed or shipped until full payment has been received and cleared.
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We reserve the right to cancel any order that appears fraudulent or suspicious.
2.2 Promo Codes & Discounts
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Promo codes may be used only on eligible shop items (including mystery boxes), unless otherwise specified in the promo’s terms.
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Only one promo code may be used per order, unless clearly stated otherwise.
3. Shipping Policy
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Orders are typically processed and shipped within a reasonable timeframe after payment is received (processing times may vary by product type, order volume, or holidays).
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Shipping methods, carrier options, and estimated delivery times are displayed or calculated at checkout when possible.
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Once an order has shipped, we are not responsible for delays caused by the carrier, weather, or other factors beyond our control.
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Customers are responsible for providing an accurate shipping address. Orders returned to us due to an incorrect or incomplete address may require additional shipping payment to be re-sent.
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Any visible damage to a package upon delivery should be reported to the carrier and to us as soon as possible, along with photos if available.
(You can customize this section with your exact handling time, carriers, and any international shipping rules.)
4. Refunds, Returns & Warranty Policies
To keep things clear and easy to reference, we use numbered policies. Individual product descriptions may reference these policy numbers instead of repeating full text.
Policy #1 – Mystery Boxes “All Sales Final”
Mystery boxes are designed as surprise products and are non-returnable.
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All mystery box sales are final.
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No returns, refunds, or exchanges are accepted on mystery boxes for reasons such as:
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Personal preference or duplicates
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Not liking the contents
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Perceived value or resale value
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The only exception is if the item arrives significantly damaged in transit or not as described (for example: wrong type of box shipped). In such rare cases, please contact us promptly so we can review the situation.
Policy #3 – 30-Day Limited Warranty (Eligible Shop Items)
This policy applies to eligible regular shop items, such as:
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Video game consoles
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Accessories
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Sealed items
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Other non-mystery-box products, as specified on the product page
Coverage:
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We offer a 30-day limited warranty from the date of delivery for covered items.
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This warranty covers functional defects or major issues that prevent normal use when the product is used as intended.
Not Covered:
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Normal cosmetic wear on used items (minor scratches, scuffs, etc.).
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Damage caused by misuse, accidental damage, unauthorized repairs, or modification.
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Issues that were clearly described in the product listing (e.g., “disc only,” “light scratches,” “cosmetic damage,” etc.).
Process:
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If you experience an issue within 30 days of delivery, contact us with:
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Your order number
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Description of the issue
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Photos or video if applicable
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After review, we may, at our discretion:
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Troubleshoot with you,
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Offer a repair or replacement (if available), or
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Offer a partial or full refund.
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5. Policy Effective Date & Changes
All shipping, refund, and payment policies listed on this website are effective as of December 9, 2025 and are subject to change at any time without prior notice. Any updates or revisions will be posted on this website, and continued use of our site or completion of a purchase after changes are made constitutes acceptance of the updated policies.